Production timelines vary based on the volume of orders at any given time and the time within the gymnastics season. Lead times tend to be longer during peak season.
Any production timeline quoted is valid for that given week only. Lead times may change week to week as our production schedule fills.
Your order does not move into production until three things are confirmed: artwork approval, payment received in full, and final sizes and quantities. The production timeline begins only after all three are complete.
We accept payment by check or credit card. Specific payment instructions will be shared during the order process.
Once an order is placed and confirmed, it cannot be canceled, modified, or altered. We confirm all details with you (artwork, sizing, quantities) before moving to production for this reason.
All Lore items are custom made to order and are not eligible for return or exchange. See our Shipping and Returns page for full details.
Each Lore garment passes through several quality inspections before it is tagged, bagged, and shipped. If you do receive an item that you believe has a manufacturing defect or quality issue, please contact us right away at sales@loreleos.com so we can address it.
Please use caution when opening your package. We recommend carefully pulling the tape by hand rather than using scissors, blades, or other sharp objects, which can accidentally damage the garments inside.
Once a design has been created for your gym, you can reorder the same design in the future. Reorders are subject to fabric and embellishment availability at the time of reorder.